Why do property managers have troubles with their security guards? Well the answer to that question could be either complicated or simple. There are numerous factors that will bring about the problems that a property manager may have with his security officers including whom the security guard company is, regulations regarding security guards, budgetary constraints, the security requirements at the property in question, the property manager’s clients, and the processes and procedures for security guard vendors to name just a few. As being a property manager it is possible to control some of these factors, while the others you can only accept. Of these factors, the easiest to control are definitely the processes and procedures you establish for your security guard company. These processes and procedures can alleviate 80 to 90% of the challenges that you simply encounter.
Many property managers believe that it is the obligation from the security guard seattle to make certain that the amount of service which they provide remains with a top level. In fact, lots of the difficulties with security officers start with this erroneous belief. Although nobody would dispute the truth that a vendor should supply the best service they are competent at providing, one must realize that security officer companies are an especially unique type of vendor. Most vendors supply you with a service which is usually pretty very easy to verify if the job will be well done. For example, in the event you work with a landscaper and you observe that the grass is unevenly cut, then your landscaper will not be performing well. However with most guard companies, the degree of service they provide is often not easily discernible. Are they hiring qualified employees? Will they train their guards adequately? What sort of supervision do they really provide? Fortunately, most security officer companies do a good job at providing adequate company to most of their clientele. Actually, with most security guard contracts, the degree of service initially meets and often exceeds the house manager’s expectations. Unfortunately, in many of these cases a gradual decline in the quality of services appears to occur as time passes. Some property managers think that this decline in quality is to be anticipated with all of guard companies, when the reality is that it really should not be expected.
The best to correct from the four (4) is definitely the feedback which is presented to the safety guard company. Irregular feedback for the guard company often means missed opportunities for incremental increases in efficiency. In case you are a home manager that is on-property daily, the depth of feedback that you could provide for your security officer clients are probably fairly substantial when assessing the safety guards which you see when you are there. You will notice if the guard is in uniform, when the guard knows how for the job, as well as the guard’s customer service skills. The question then becomes, how would be the guards performing after 5pm and on the weekends, through the hours that you will be not there? Have you been still getting the same degree of service? For property managers who definitely are not on property daily, this question is a lot more significant.
Usually, property managers rely heavily on the input using their clients concerning the performance of security through these off hours. The feedback that is certainly given by a property manager’s clients is probably probably the most significant feedback which can be given, occasionally much more important or revealing compared to property manager’s. Quite often, this feedback is simply captured periodically and it is usually a part of a more substantial client survey. But as this feedback is very important, both guard company and the property manager should establish a formal process to regularly solicit this sort of client feedback.
Like off-site property managers, guard company supervisory personnel are not always on-property with all the guard, so seeking regular client feedback should be an ongoing part of the service that any security officer company provides. Typically, with many guard companies you will find a field supervisor or other management level employee that randomly checks on the guards through the guard’s shift. As the field supervisor is on-property they should be talking with your customers to ascertain if you will find wfexud comments or suggestions for improving the service that they are providing. Each guard company should also begin a process to obtain comments or suggestions on your part and or your customers, when something goes well or, more importantly, when something is going poorly. Additionally, those comments and suggestions and then any ensuing corrections or modifications in service should be compiled in to a report and tracked. This report should then be provided to the house manager on a monthly basis as part of the overall security service.
Based upon this report of client feedback, property managers may have an actionable report that they and the security officer company are able to use to make alterations in personnel or procedures to keep a higher level of service. Property managers must also contemplate providing an abbreviated version with this report to their clients to tell them that the concerns are being heard and addressed. If these processes do not exist, then the security officer clients are missing opportunities to increase the service they are providing.
Generally when service quality actually starts to decline, your customers see the change and definately will definitely offer insight into the circumstance. It takes place much too often which a security officer begins to show poor performance traits that when corrected in a timely manner could eliminate future problems. Your clients can, and must be, the eyes and ears in terms of monitoring your security guard agency, because the more feedback which is given, the more that you are in a position to judge the strengths and weaknesses in the services that you will be receiving. So engage your customers while keeping them involved in defining your amount of security service.